Terms of service

Terms of Service

Welcome to The Festive. By accessing or purchasing from our website, you agree to the following terms.

1. Products and Information

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate. However, slight differences in color, appearance, or packaging may occur.

Product availability may change without notice.

2. Orders

By placing an order, you agree to provide accurate and complete information. We reserve the right to refuse or cancel an order when necessary, including in cases of pricing errors, product availability issues, or suspected fraudulent activity.

If your order is cancelled after payment has been received, you will be refunded the amount paid for the cancelled order.

3. Pricing and Payments

All prices are displayed in Canadian dollars (CAD) unless otherwise stated. Prices and promotions may change at any time without notice.

Payment must be successfully completed before an order can be processed.

4. Shipping and Delivery

Orders are typically delivered within 7–15 business days. Delivery times are estimates and may vary due to carrier delays, customs, weather, holidays, or other circumstances beyond our control.

5. Returns and Refunds

All sales are final except where an item arrives damaged, defective, or incorrect. Please refer to our Return & Refund Policy for additional information.

6. Website Use

You agree to use this website only for lawful purposes and not to interfere with or attempt to disrupt the website, its services, or security.

7. Intellectual Property

All website content, including text, images, graphics, logos, and other materials, belongs to or is used by The Festive and may not be copied, reproduced, or distributed without permission.

8. Limitation of Liability

To the extent permitted by applicable law, The Festive is not responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.