At The Festive, all sales are final. We do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at TheFestive.ca@gmail.com. Include your order number and clear photos of the item and packaging so we can review the issue.
If approved, we may offer a replacement or refund at our discretion.