For questions about an item or order, email TheFestive.ca@gmail.com. Include the product name or your order number.
Returns & refunds
At The Festive, all sales are final. We do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at TheFestive.ca@gmail.com. Include your order number and clear photos of the item and packaging so we can review the issue.
If approved, we may offer a replacement or refund at our discretion.
Returns & refunds — Read the full policy
Shipping & delivery
Orders are typically delivered within 7–15 business days. Delivery times may vary depending on the destination, carrier delays, customs, weather, or other circumstances beyond our control.
The Festive is not responsible for delays caused by the shipping carrier or circumstances outside our control.
Important
Please review your order carefully before completing your purchase, as all sales are final unless the item is damaged, defective, or incorrect.